1. Unless another value is declared or additional coverage requested in advance of shipment, each parcel shall be deemed to have a maximum value of $100 if carried by DHL, UPS or FedEx, and no value if carried by USPS.
2. The entry of a COD amount or Customs Value is NOT a declaration of value.
3. Articles of a hazardous nature or those prohibited by the carrier or any governmental body shall not be accepted. Please reffer to the list of dangerous/hazardous items and restricted/prohibited commodities.
4. Customer accepts full responsibility for damage to any article packed by customer. Customer is responsible for determining proper specifications for the contents prior to packing.
5. In no event shall Mail Drop be liable for any consequential, incidental or special damages which may arise from loss, damage, non-delivery, or delayed delivery. This limitation shall apply to, but not be limited to, damages for loss of profit or income.
6. Customer warrants that the address label is complete and accurate, and agrees to hold Mail Drop harmless for packages that are lost or misdelivered because of an inaccurate address. If carrier is required to correct the address or deliver to another address, customer agrees to pay reasonable fees associated with this additional service. (Usually $5-$10 per correction. Address correction charges will also apply to any UPS, DHL or FedEx shipment sent to a P.O. Box, Rural Route Box, or extended destination. Address corrections may result in delivery delays that neither Mail Drop nor the carrier can be responsible for. In addition, private carriers will not reroute or dispose of undeliverable shipments at no cost if the undeliverable shipment is not related to a service failure. Undeliverable shipments will now be returned at the customer's expense. MAIL DROP reserves the right to hold any return shipment until Customer reimburses MAIL DROP for the return shipment fees.
7. Customer is responsible for furnishing adequate information to permit Mail Drop and the carrier to investigate claims for loss or damage. Such information shall include consignee's name, address, telephone number, date of shipment, parcel contents, value, and package Tracking/ID number.
8. Before requesting tracing of an undelivered package, customer must verify non-receipt with the consignee and wait a reasonable period of time which shall be determined by Mail Drop. All tracing and tracking is to be done by Mail Drop personnel.
9. In the event of parcel damage, Mail Drop will process a claim if all of the following steps are taken by either the customer or the consignee:

A. Notation of obvious damage on the carrier's delivery document; b. Retention of all cartons and packing materials; c. Notification to Mail Drop within forty-eight (48) hours of receipt; d. Cooperation with Mail Drop's instructions for processing the claim.
10. In the event of loss or damage of any article, carrier's liability is usually limited to the lesser of (a) the actual cash value of the article or (b) the amount necessary to repair or replace the article, or (c) the amount declared by the customer, in writing, at the time of shipment.
11. Carrier may deny any claim for damage caused by "shock" to sheet glass, electronics, or other items not suitable to the shipping environment. Mail Drop will not assume liability in these cases.
12. In order to establish actual cash value in the event of damage or loss, customer is responsible for furnishing Mail Drop with an original invoice, receipt or appraisal which is not more than one year old. The amount declared by customer at the time of shipment is not an acceptable proof of value.
13. Customer agrees that once a claim for loss or damage has been paid, customer waives all rights to file further claims on that particular shipment.
14. In the case of items shipped via United States Postal Service, customer is fully aware that claims or tracing is impossible without the purchase of additional, special services at the time of shipment purchase.
15. Mail Drop reserves the right to withhold 10% of all insurace claims proccessed in house by Mail Drop's staff.
16. Undeliverable packages: return fee must be reimbursed by customer and paid for before parcel or package is collected. Customer may reship at additional charge, as if shipping a different item. However, discount/s may apply. Mail Drop may attempt to notify customer of undeliverable packages by telephone or email before moving package/s into a long-term storage, if package is not pick-up within 30 days.
17. Delivery times and dates are estimates based on information provided by carrier. Mail Drop will not be liable for failure of carrier to affect a timely delivery. Only shipping charges are refundable on "Guaranteed" shipments. Mail Drop shall not be liable should carrier refuse refunds.
18. Mail Drop shall not be liable for failure of carrier to collect COD moneys.
19. All incoming packages are subject to storage fee.
20. We are not responsible for any unpaid and unprocessed items or items without proper paperwork left on premesis.
21. Mailbox holders must give out their new mailing address along with their corresponding box number. This will insure the delivery of mail and packages.
22. Mail Drop reserves the right to add, revise, or subtract from these terms and conditions.