FREQUENTLY ASKED QUESTIONS
Find
Answers Here!
Here are some frequently asked questions about The Mail Drop services.
How can I track my package?
Use the tracking number provided to check your package status online.
For your convenience you can track all your shipments right here.
For your convenience you can track all your shipments right here.
Why is my package delayed?
Delays can result from weather, customs issues, or high shipping volumes, incorrect address, etc.
What do I do if my package is marked as delivered but I didn't receive it?
First, confirm with neighbors or check delivery points, then contact the carrier.
How long does international shipping take?
Shipping times vary by destination, customs processing, and shipping method.
How do customs fees and duties work?
Import duties vary by country and may require additional payment upon delivery.
What is the difference between standard and express shipping?
Express shipping offers faster, more reliable and insured delivery with a higher cost compared to standard options.
What items cannot be shipped?
Restrictions vary by carrier but typically include hazardous materials and Controlled Substances.
Can I change the delivery address after shipping?
Some carriers allow address changes, but fees and restrictions may apply.
What happens if a package gets lost?
Contact the carrier or your shipping provider for tracking assistance and compensation options. If your package was shipped by The Mail Drop we will take care of the claim process for you.
What shipping carriers do you work with?
The Mail Drop is an authorized center for major carriers like UPS, FedEx, USPS, and DHL, with packaging supplies and services available.
Do you offer international shipping?
Yes we do! The Mail Drop is an authorized center for major carriers like UPS, FedEx, USPS, and DHL.
Can I rent a private mailbox?
We have mailbox rentals available at both of our locations.
Do you provide packaging services?
Whether you want professional, guaranteed packing service, or just the materials to do-it-yourself, we have what you need. We offer a wide variety of carton box sizes, extra-strong boxes, tubes, bubble-wrap, packaging, insurance and the knowledge of how to effectively use them all.